The issues were caused by inaccessible databases and processing services in one of our production environments after a scheduled update.
05:15: Our systems were updated automatically (during a scheduled maintenance window) which caused some databases and processing services to be inaccessible
06:30: Problems with access to some Papirfly Web sites were detected by the first System Administrator arriving at the office
07:00: The issue causing inaccessible databases were identified and a fix applied
08:05: The issue causing problems with processing services were identified and a fix applied
08:10: Systems operational with degraded performance due to the processing backlog
09:30: Performance issues resolved and all systems operational
Investigating - We are experiencing problems with our database servers in one of our production environments making some of our Papirfly websites inaccessible. (06:52 UTC — Nov 14)
Identified - We have identified the issue and a fix has been applied. (07:04 UTC — Nov 14)
Investigating - We have detected additional issues causing degraded performance and problems with uploading assets. (07:55 UTC — Nov 14)
Identified - Problems with the uploading of assets were found and a fix has been applied, these issues were caused by problems with our image and video processing services. (08:11 UTC — Nov 14)
Monitoring - There may still be some degraded performance due to these recent problems, but we are constantly monitoring to ensure we pick up any other issues that may arise. (09:18 UTC — Nov 14)
Resolved - All systems operational (10:27 UTC — Nov 14)