We regret to inform you that our AWS Cloud environment is currently experiencing an unexpected outage, impacting several services crucial to our operations. The affected features include Banner, Landing Page, and sending bulk/mass emails. Only customers utilizing these functionalities may be affected.
We appreciate your patience and understanding during this time. Regular updates on the status of the resolution will be provided. Thank you for your continued support.
Investigating We’ve identified an issue with one of our API endpoints, and it is currently not responding as expected. Our dedicated development team is actively investigating the issue to pinpoint the root cause and implement a swift resolution. (09:15 UTC — Dec 8)
Investigating We identified a critical issue within our AWS cluster, resulting in the failure of pods to start as expected. Our technical team is actively working on diagnosing and resolving the cluster-related issue to restore normal operation. (12:15 UTC — Dec 8)